#Epic sports customer service number how to

The customer placed their roder on 2/25/23 and agreed to the ETA of 3/17/23. As a courtesy Epic gave the customer $** of instore credit and refunded $*****.Īgain, the balls were not defective and did hold air for 7 days. The customer did not respond until 3/16 but due to the delay in time, ********* no longer had the balls. There would be a $** to ship the balls back to the customer since there was no defect. Please advise if you would like us to dispose of the balls or returned to you.

The customer was informed on 2/8/23 that the balls returned have no defect and are holding air. We cannot issue credit as the balls have been written on and used. ' Per *********, 'We have received the 10 ********** they haveīeen holding air for over a week and there is no defect found. ********* stands behind their product and provided a prepaid label to return the balls for inspection. They are defective! We have tried a few times.Came back from Christmas break and they are deflated again)įirst balls are not meant to hold air for extended periods of time. Customer contacted us on 1/11/23, well over 30 days, stating the balls will not hold air. These balls will not hold air. I have been a happy customer since ****, but this has been and Epic Fail.Ĭustomer order ******* placed 11/25/22. I received an email citing the wrong order number, but it offered to give us a $** refund on a $*** order. Tuesday morning, all those posts were gone, as I figured, but I was hopeful that someone was looking into the matter.

I replied with my order number and return request number. Monday afternoon, I posted my frustration on a couple of your ******** posts, then someone from Epic asked for my order number. I don’t even get the options to try to talk to a live person about an order. As of yet, no return call, and i have tried to call multiple times since, but keep getting the automated system. I called Epic, but as soon as he realized I didn’t want to place and order, he transferred me to the automated system. I tried online chat, but was told my return request had expired.

#Epic sports customer service number how to

I emailed Epic to ask how to pay the $** to get the balls back, but they replied that the request had lapsed. However, we discussed it and created a plan for them to be given as commemerative balls for coaches gifts, since they wont hold air. That email stated that we needed to pay $** to ship the (defective) balls back to us. But, at this time we are just greatly frustrated with this whole process. it said: ********* found no defect with the balls. They did sent an email, but it went to the spam folder. We ordered model/ball # ******* because our favorites, were out of stock. (4 hours of futile online chatting with customer service – over 2 different days.) We had tried a few times to get them to hold air. The order number is *******, and NOT the order you have referenced here. Want to resolve a return request for defective product.